Last updated: January 1, 2025
At Kudoss, we are committed to delivering high-quality software and maintaining transparent, fair relationships with our clients. This policy outlines the terms and conditions under which refunds may be granted.
Eligible for Refund
- Project cancelled within 48 hours of deposit payment (no work started)
- We are unable to deliver the agreed scope of work due to our error
- Critical technical failures attributable to our development team
- Duplicate payments or billing errors
Not Eligible for Refund
- Work already completed and delivered (partial or full)
- Change of mind after development work has begun
- Delays caused by client (late feedback, missing assets, unresponsiveness)
- Third-party service costs (hosting, APIs, software licenses)
- Scope changes requested by client after contract signing
- Completed consultation or discovery sessions
Refund Process
To request a refund, email kudoss.tech@gmail.com with your order number, reason for the request, and any supporting documentation. We will review your request within 5 business days and respond with our decision. Approved refunds are processed within 7–14 business days depending on your payment method.
Deposit Policy
All projects require a deposit before work begins. Deposits are non-refundable once development work has commenced. If a project is cancelled before any work begins, the deposit may be refunded at our discretion minus any administrative fees.
Dispute Resolution
If you are unsatisfied with our decision regarding a refund, you may escalate the matter to our management team at kudoss.tech@gmail.com. We take all disputes seriously and aim to resolve them fairly and promptly. For payment disputes, you retain the right to contact your card issuer or bank.
Contact Us
For refund inquiries: kudoss.tech@gmail.com | Response time: 1–2 business days